Setting up Email on the iPhone

1/03/2013

Getting your email set up on your iPhone®, iPad® or iPod® Touch isn't always as intuitive as it should be. Hopefully this guide will help. These steps work for most of our customers, but sometimes you might need to make some additional changes depending on where you live and which ISP(s) you use.

BEFORE YOU START: To set up your iPhone, iPad, or iPod Touch with your email, you need to know your Email Server Settings.

NOTE: If your device can access the internet through a celular network please disable WiFi before you begin this process.

To Set up Email on Your iPhone, iPad, or iPod Touch

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Enter your Name, email Address, Password, and a short Description for your email. Tap Next.
  7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  8. Use these settings for your Incoming Mail Server, depending on the type of email account you have:

  1. If using POP
    Tap POP at the top.
    Host Name pop.
    User Name Enter your full email address.
    Password Enter your email account password.
    IMAP
    Tap IMAP at the top.
    Host Name imap.
    User Name Enter your full email address.
    Password Enter your email account password.
  2. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    Host Name smtp.yourdomain.com
    User Name Enter your full email address.
    Password Enter your email account password.

    SSL should be OFF

    NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.

  3. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.

That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

If you're not receiving email messages or you can't send messages, there are a few things that can happen during the setup process. We'll help you investigate and fix them.

First, double check all of your setting to make sure you haven't misspelled anything.

Still not working? Try Different SMTP Ports

Typically, the SMTP ports that the iPhone and iPad use work just fine. By default, your device uses SSL and port 465 for SMTP. If you can receive email but can't send it on your device, double-check that you're using port 25 or 465.

Sometimes ISPs or network providers block specific ports for security reasons. If the default settings don't work, you can try some alternate ports.

To Change Your iPhone, iPad or iPod Touch SMTP Port Settings

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap the email account you want to change.
  4. Tap SMTP and the SMTP server you want to modify.
  5. If you have Use SSL turned on, use port 465. Otherwise turn Use SSL off, and try these other ports for SMTP: 80, 3535, or 25.
  6. Go to Mail, and check to see if you can send email. If not, repeat steps 1-5 and try a different port.